CUSTOMER SERVICE
HELP & CONTACT
We're here to help with orders, delivery, collection and returns.
FREQUENTLY ASKED QUESTIONS
How to order online?
Click on one of our product categories (Ladies, Men’s, Handbags). Select the style you would like to buy, select your colour and then size. Either click add to shopping cart (to continue shopping and checkout later by clicking checkout on the top right hand corner of the page) or instead click checkout to buy your selected item right away, complete the additional information requested.
What payment methods are available?
Once you have clicked “checkout” you will be asked to confirm your delivery and billing details. You will then be asked to choose a payment method Direct Bank Transfer /(cash) EFT Payment
You have 36 hours from the time your order has been confirmed to make a manual payment (EFT or direct deposit). If you do not make payment within that time-frame, your order will be automatically cancelled. Should you not make payment, you will be notified via e-mail that your order has been cancelled.
Select Bank Deposit and you will receive our banking details once your order has been confirmed. Remember to use your order number as reference.
How long until I receive my item(s)?
All orders are shipped within 2-4 business days from payment received. The date you receive your order will depend on whether you live in a regional area (50Km within city centre) and also on your payment method, but please note that we only dispatch orders made via bank deposit once the full amount reflects in our bank account.
Branches:
LansdowneParowSt Georges Mall
Does Shado Online ship outside of South Africa?
Unfortunately we cannot currently process online orders from countries other than customers in our neighbouring countries such as Botswana and Namibia.
How to return or exchange item(s)
If you are not fully satisfied with your purchase, you can exchange or return your item, as long as it complies with Shado Footwear Online exchange and return policy as provided below.
https://shado.co.za/returns-policy
How can I change/cancel my order?
Unfortunately, once an order has been shipped, it cannot be changed or cancelled. If you are not fully satisfied with your purchase, you will have the option of returning/exchanging by courier or post office. Click returns policy for further information.
Who do I contact regarding business opportunities?
Shado Online Head office is located in Cape Town, South Africa. We suggest you call reception on 021 205 1365 and state you would like to speak to a retail consultant.You may click on the link provided for easy contact.info@shado.co.za
How do I contact Shado Online customer care?
You may contact us on 021 205 1365
or email info@shado.co.za
How does Click & Collect work?
Click and collect allows you to order online and collect your order from one of our 3 stores, Lansdowne, N1 City or Cape Town.
Click and collect is a free service, no shipping fees are charged.
Select the store you’d like to collect from in the dropdown box on the checkout page.
Orders take 3 – 5 business days to arrive at your specified location.
You will be notified by email when your order is ready for collection.
Bring along your order confirmation number when collecting your order.
Who we are
SHADO is a South African retailer and wholesaler offering affordable fashion, footwear, beauty and household products — in store and online, with nationwide delivery and Click & Collect.
SHADO MISSION STATEMENT
Through our innovative business model, we aim to empower and add sustainable value to the lives of the everyone we interact with.
SHADO VISION STATEMENT
Our vision is to add value and create a better everyday life for people everywhere, by empowering and nurturing entrepreneurs in SA, Africa and eventually throughout the world through the unique Shado small business opportunity.