To initiate a return, a Returns Form MUST be filled out first and foremost on our returns page.
Purchased items may be returned at your cost within 14 days of receipt for a full refund of that item, or to exchange it for a different size or different item of equivalent value based on stock availability.
Within 10 days of us receiving the returned items, either:
• The refund amount will be credited to your bank account via EFT
• You will receive your exchanged item
If an item you receive is considered by you to be damaged or faulty, in addition to completing the Return Form, please email us at firstname.lastname@example.org (quoting order reference number) and we will take up the matter and possibly refund you or replace the item at our cost, subject to availability.
Applicable Condition for the Above:
1. In all cases, the items returned must be in their original condition, unworn/unused, in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt.)
2. If you want to return an item please fill in the Returns Form on our website quoting the order reference number, stating the items you wish to return and the reason for the return.
3. The returned goods are your responsibility until they reach us safely. We recommend you insuring your return package. Please ensure you package your return carefully to prevent any damage and to ensure the goods are in their original condition when received by us.
4. We will exchange an item for the same item in a different size, subject to availability, but you will have to bear the cost of the delivery of the substituted item to you.
5. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
6. Return costs remain the responsibility of the client.Click on here to fill out the Product Returns Form